Refunds and exchanges for SummerSkates products are not available and all sales are considered final. We are not responsible for improper product or size selection so please refer to the product images and sizing charts provided before purchasing. Exercise caution in making your selections and review your order summary carefully before proceeding to checkout. If you have any additional questions or concerns during the ordering process we will be happy to provide further assistance.
SummerSkates does inspect the actual product and review your order details at the time of shipping. If despite these efforts you receive the wrong order or a manufacturer defective we do sincerely apologize. Please notify us in writing within 15 days of your order receipt (as per instructions below) and a customer service representative will contact you immediately.
Please note that prior to any replacement product being shipped customer service may require additional documentation from the customer depending on the circumstance (ex: forms, photographs). Replacement product required due to a manufacturer defect must be the same style, color and size as the product identified (no exception).
To notify us and initiate a resolution due to receipt of a wrong order or a manufacturer defect, please ensure you have all the following information available:
Email on Order:
Description of the Issue:
Once you have all this information, please call us at 1-888-747-3301 and/or send an email with details to firstname.lastname@example.org.